Energy Assistance

Through partnerships with Pacific Power and Light, Portland General Electric, NW Natural Gas, and the City of Portland Water Bureau, we help families acquire and maintain affordable home energy and utility services. Our program offers eligible clients emergency payments for electricity, gas, oil and water discount.

Please follow these steps to schedule an Energy Appointment

  • Book an appointment on our web portal or through our phone hotline

  • Receive an appointment reminder call 2-3 days before your appointment

  • Submit all required documents to us before the appointment, HOW TO SUBMIT

  • An Energy Coordinator will call you at the day & time of your appointment

  • Commitment is made to your utility once coordinator has all the required information

 FAQs

  • Click here

  •  You can book an appointment through our web portal HERE

    You can also call our scheduling hotline at 503-713-5590 if you cannot access the web portal

  • Make sure…

    …you know the day and time of your appointment.

    …you have collected and submitted all your required documents.

    …your phone is charged and you are in a good spot to talk on the phone for an appointment. (appointments typically take 30 minutes).

  • PGE, Pacific Power (PPL), NW Natural Gas, All heating fuels (oil, wood, propane, and pellet), and enrollment in the PWB Bill Discount Program

  • Click here

  • Click here

  • Energy staff will make a commitment to your utility company immediately after they complete the application; but it can take up to 45 days for that commitment to appear on your bill.

  •  Yes. All appointments must be booked through our online portal or by phone. However, you may be eligible for additional funding. Be sure you tell  the coordinator at the time of your appointment that you have been covid impacted.

  •  In most cases, you can receive funding 2x/year from Oct 1 thru Sept 30. If you do not know, please call our resource line at 503-240-0828 or email us at energy@selfenhancement.org to ask what is still available to you.

  • If you missed your energy appointment, you will need to make a new appointment through our online portal or by phone.

  • According to the USCIS Public Charge Fact Sheet, Energy Assistance is not considered a public charge.

  • You are always welcome to email us at energy@selfenhancement.org or call our energy resource line at 503-240-0828. We will respond to you within 2 business days.

    “Please note this is for questions only - not to book appointments.”

Additional Resources

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